RETURN POLICY

Multi-Ethnic Network Return Policy

This Return Policy sets out the procedures and guidelines for returning products purchased from our online store. Please read it carefully before making a return.

1. Right of Return 1.1. We accept returns of products within 7 days from the date of delivery, in accordance with the Brazilian Consumer Protection Code.
1.2. The right of return applies only to products that have not been damaged by the customer and that are in perfect condition, including original packaging and labels.

2. How to Initiate a Return
2.1. To initiate a return, please contact us using the contact information available on our website. Please provide the reason for the return and your order number.
2.2. We will respond with detailed instructions on how to proceed with the return.

3. Return Shipping Costs
3.1. Shipping costs related to the return are the responsibility of the customer, unless the product is defective or was sent incorrectly.
3.2. We recommend that you use a trackable delivery service when making a return to ensure that the product reaches us.

4. Inspection of Returned Product
4.1. After we receive the returned product, we will inspect it to ensure that it is in suitable condition for return.
4.2. If the product does not meet the return criteria, we will contact you to discuss the situation.

5. Refund or Exchange
5.1. If the product meets the return criteria, you may choose to receive a refund or an exchange for a product of equivalent value.
5.2. Refunds will be processed using the original payment method, and processing times may vary.

6. Defective or Incorrectly Shipped Products
6.1. If you receive a defective product or one that is different from what you ordered, please contact us immediately. We will resolve the issue and cover the return shipping costs.

7. Contact If you have any questions or require further information about our Return Policy, please contact us using the contact information available on our website.

Thank you for choosing our online store and we are committed to ensuring that your shopping experience is satisfactory and safe. We are available to assist with any issues related to product returns.